Empower your consumer support team with a powerful, feature rich multitasking support system. Our tool helps organisations to streamline business services and customer support. Advanced 360 degree customer views and insights, helps to take data driven decisions. Get in touch to take a look at the features in a demo or trial.
Our application is built to be used by anyone, in any department and in any business.
Make your presence felt by letting your customers get in touch with you through the Flipdesk interface which is very easy to use.The same can be seamlessly integrated with the existing business application.
The user friendly Agent interface enables the support team to read and reply to or change status of the queries instantly.
This unique feature allows further filtering to the ticket routing logic and make the user land at the right agent who is now more equipped to resolve the request.
Agents can declare their shifts and leaves for effective ticket assignment.
Enterprise reporting which are easily interpreted and can provide insights for process improvement.
This feature provides categorization of the request so that the ticket routing to the right agent becomes clear.
Attach any number of files to the ticket - both User and Agent. Cloud storage extension and file sharing is also available.
Flipdesk, especially with a cloud-based service it easy to get set up in minutes.Try it out for a while, and see how interactions are simplified, information is organized, and processes are more streamlined.
Start with your free account with all features.Get 10% off, if billed annually. More Agents Contact Sales.
These are some frequently asked question and you will find the answers below. But if you have others, please don't hesitate to contact us — we're here to help.
Who should be using Flipdesk?
Any company/agency or department willing to streamline and structure lots of job requests coming from various channels on to one place should be using this solution. Multiple job requests or support requests coming on mail can be cumbersome and hence a simple Dashboard of all requests with the ticket numbers simplifies the support work flow.
How to implement the same?
Contact us with your requirement. We will set up a demo for you and you can use the same free for 30 days. In the process we will connect with you to understand your exact requirement and integrate Flipdesk for your new business requirement or to your existing business application. Online and Onsite support if needed will be provided.
Can Flipdesk be part of my existing application or portal?
Yes. We will add a layer of our easy to use ticketing solution to your existing application or your web-page.
What is unique about Flipdesk?
Flipdesk provides category and Sub category mapping for detailed reporting. The customization of the Tickets fields and dashboards enables the usage of the tool even for Invoices submission or any process tracking.
What is the road-map for Flipdesk?
Further simplify the ticketing solution we have created so that integration becomes seamless,Social listening from tweets and feeds , BI , AI and advanced reporting.
How much does it cost?
Get in touch with our sales agent for best pricing per agent.
